To protect against fraud and unauthorized purchases, the Client agrees to provide accurate and verifiable information, including full legal name, billing address, shipping address, phone number, and email. The Haus of Mane reserves the right to: • Request a government-issued photo ID • Verify the payment method • Confirm billing and shipping information • Hold or cancel orders pending verification • Orders will not move into production or shipment until verification is complete.

By submitting payment, the Client confirms they are the authorized cardholder. All payments must be made in full before production or shipment. Chargebacks, disputes, or claims filed after receiving a verified, legitimate product are strictly prohibited. If a chargeback is initiated without valid reason, The Haus of Mane reserves the right to: • Dispute the chargeback with all available documentation • Recover fees associated with the dispute • Permanently ban the client from future purchases

Due to the nature of human hair, custom coloring, and artistic formulation, color may vary slightly between wigs. Variations in tone, undertone, warmth, or intensity are normal and not considered defects. No refunds or exchanges will be issued for expected, industry-standard color variation.

All Ready-to-Ship wigs are sold as-is. RTS items are final sale with no refunds, exchanges, or cancellations. Only documented Company errors (example: shipping the incorrect wig) qualify for review within 24 hours of delivery. Minor variations in color, density, curl pattern, or texture are normal and not defects.

At Haus of Mane, your privacy matters to us. When you visit our website, place an order, or book a service, we may collect personal information such as your name, email address, phone number, billing and shipping details, and any other information you choose to provide. This information is used to process orders, schedule services, communicate with you, improve your experience, and provide customer support. We may also collect non-personal data like your IP address, browser type, and browsing behavior to better understand how visitors use our site and to enhance performance, marketing, and functionality. We do not sell, rent, or trade your personal information. Your data may be shared with trusted third-party providers only when necessary to operate our business, such as payment processors, shipping carriers, booking systems, and marketing platforms. These providers are required to keep your information secure and use it solely for the services they provide to us. Our website may use cookies and similar technologies to personalize your experience, remember your preferences, and deliver relevant content or advertisements. You can adjust your browser settings to decline cookies if you prefer. We take reasonable precautions to protect your personal information and use secure systems to safeguard your data. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. You have the right to access, update, or request deletion of your personal information at any time by contacting us. By using our website, you consent to the collection and use of your information as outlined in this policy. We may update this Privacy Policy periodically, and any changes will be posted on this page to keep you informed. If you have any questions or concerns about this policy, please contact us at thehausofmanesalon@gmail.com

For safety and fraud prevention, the shipping address must match the billing address tied to the payment method. The Company reserves the right to cancel or hold an order if the information cannot be verified. All packages require signature confirmation upon delivery. Once tracking confirms successful delivery: • The Company is not liable for loss, theft, or misdelivery. • Responsibility immediately transfers to the Client. • Incorrect or unverified address details are the Client’s responsibility.

Due to the personal, hygienic, and custom nature of our luxury wigs, all sales are final. We do not offer refunds, exchanges, cancellations, or returns under any circumstances, except in the case of a documented company error reported within 24 hours of delivery. All custom and made-to-order units are non-refundable, non-exchangeable, and cannot be canceled once payment has been processed. Each wig is uniquely crafted for the client, making it unsuitable for resale or repurposing.

Fraudulent activity will result in immediate investigation and may lead to: • Order cancellation • Fund retention as permitted by law • Reporting to payment processors, platforms, and/or law enforcement • Permanent ban from all future purchases Examples include stolen payment methods, falsified identities, false non-receipt claims, and chargeback abuse.

In the event of a dispute, the Client agrees the Company may submit: • Signed policy agreement • ID verification • Payment processor data • IP addresses and activity logs • Product photos, shipping records, and carrier proof of delivery

By completing checkout or signing this agreement, the Client confirms they have: • Read and understood this policy in full • Provided accurate personal and measurement information • Agreed that all sales are final • Understood that incorrect measurements are the Client’s responsibility • Understood color variation is normal and expected • Agreed to identity and address verification • Accepted that The Haus of Mane is not responsible for failed delivery due to Client error The Client acknowledges that they cannot dispute or reverse this purchase except in cases of verified Company error.